Privacy Policy

1. Who we are

Novaqube Limited is the data controller responsible for your personal data. Our registered office is at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

For any privacy-related queries, please contact us at support@novaqube.com.

2. What data we collect

We may collect the following categories of personal data:

Contact information: name, email address, company name, job role — provided by you when filling out our contact form or otherwise contacting us.

Project information: details about your project, budget range, timeline, and any other information you choose to share when discussing a potential engagement.

Usage data: information about how you interact with our website (pages visited, time spent, referring source) collected via standard analytics technologies.

Communications: records of our correspondence with you, including emails and meeting notes.

3. How we use your data

We use your personal data for the following purposes:

To respond to enquiries and discuss potential or active service engagements.

To provide and improve our services to you.

To send you relevant communications about our work, where you have consented to receive them.

To comply with legal and regulatory obligations.

To protect our legitimate business interests.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

Contract: where processing is necessary to perform a service contract with you.

Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and protecting our business — provided your interests and fundamental rights do not override these.

Consent: where you have given clear consent (e.g. for marketing communications or non-essential cookies).

Legal obligation: where required by law.

5. Data sharing

We do not sell your personal data. We may share it with:

Service providers who help us operate our business — including hosting providers (Netlify), email providers (Google Workspace), form processors (Formspree), and analytics providers. These parties are required to protect your data and use it only for the purposes we specify.

Professional advisors such as lawyers, accountants, or insurers, where necessary.

Authorities where required by law, court order, or to protect our rights.

6. International transfers

Some of our service providers may be located outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) in accordance with UK GDPR.

7. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Contact form submissions are typically retained for 24 months unless we are actively engaged in a service relationship with you. Client records are retained for the duration of the engagement plus 7 years for tax and legal compliance.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you.

Rectification — request that we correct inaccurate or incomplete data.

Erasure — request that we delete your personal data, subject to certain exceptions.

Restriction — request that we limit how we process your data.

Portability — request that we transfer your data to another controller.

Objection — object to our processing of your data, including for direct marketing purposes.

To exercise any of these rights, please contact us at support@novaqube.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies & tracking

Our website uses essential cookies required for the site to function correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. We use Google reCAPTCHA on our contact form for spam protection — please refer to Google's Privacy Policy for details on data handling.

You can control cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version is always posted on this page with the "Last updated" date above. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@novaqube.com or write to us at our registered office address.

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If you have any questions about this privacy policy, please contact us at support@novaqube.com.

Novaqube Limited · Registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom · Registered in England & Wales.